CallXpress is a vital part of your organization and it should be backed up on a daily basis.  CallXpress runs a daily maintenance routine that creates backup copies of all databases.  By default, this routine runs at 2:00 am.  At a minimum, we recommend you back the following up to a network location:

• D:\CX\Dailybak
• D:\CX\Speech and all subdirectories

In the event of a system failure and loss of data, having this information backed up will allow you to restore to the state it was in at the time of the last daily maintenance.

Depending on the needs of your organization, we can also assist you in developing a more advanced backup strategy.  Other possibilities include:

• automated archive, allowing for single mailbox recovery as well as full system recovery
• warm standby server with replicated database
• full hardware crash kit
• automated off site data backup

For further information or assistance with developing a backup strategy, please contact support@ACP-us.com