ACP has developed several Easy utilities to aid in the administration of and add functionality to your CallXpress system
ACP Easy Scheduler GUI scheduling utility This application allows an administrator to quickly build custom
routing for individual departments without using the complicated routing of CallXpress. You are not limited by the number
of departments and changes to one department do not impact any other department’s schedule. Different departments
can open and close at different times of the day. Enterprise systems that handle numbers in different time zones can
easily be accommodated. This is the simplest solution for complicated schedules. ACP Easy Reset TUI Password reset utility One of the most common administrative requests is to reset the mailbox password for
voicemail users. ACP has developed an application that allows you to call a phone number, be authenticated (either via
a PIN or a Mailbox Number and Password) then reset a password for 1 or more mailboxes. The administrative setup for this application allows you to define who
is allowed to reset passwords. Default passwords can be defined as a set number (such as 123321) or to match a pattern
(such as X321 where X is the mailbox number, hence resetting the password for mailbox 2555 would result in a new password
of 2555321).
ACP Easy Reset Plus GUI Password reset utility As mentioned above, one of the most common administrative
requests is to reset the mailbox password for voicemail users. ACP has developed a self service application to
allow users to reset their own passwords
via a web page that can be made a part of your intranet site. Windows Active Directory authentication is used to verify
the person making the password request is the owner of the target mailbox. This elegant solution allows a common problem
to be resolved with no administrative overhead. ACP Easy Alert Expanded Message notification capabilities Use
either the TUI or a web client to trigger preconfigured alert lists. Alerts can be sent to email addresses, SMS addresses
and phone numbers in any combination. Alerts can be triggered manually or automatically. A common application
would be to notify your service department in the event of a network failure. ACP Easy Directory Enhance the CallXpress Subscriber directory The built in CallXpress directory is great, but has some inherent limitations.
Now you can overcome those limitations. Possibilities include:
Tenanted
directory: Have the directory search on a specific segment of your users such as department or location.
Global directory: Search a directory of all your users, not just those on
the local CallXpress.
Alternate transfer: Locate a user in the
directory, but have the call transferred to an alternate number. For example, a caller could locate your CEO in the
directory, but rather than sending the call to the CEO, send the call to an assistant.
ACP Easy Train Source material to add video based training to your intranet We will provide you with a series of video files that can be played consecutively
as a complete training course, or accessed individually as a refresher on a specific topic. We will also provide a basic
web page to be used as an access portal for the training videos. Content and web page can be customized for your environment. ACP Easy Locate Allow callers to find your location nearest to them Great for retail outlets and other multi location companies. Callers
can enter an identifier such as area code or zip and have returned a list of locations nearest them. Easy Locate can
also be used for companies with segmented customer service. For example, enter an account number and be directed to
the proper service center. ACP
Easy Report Expand the capabilities of CallXpress's
built in reports Allow
us to customize your CallXpress reports and get the data important to your organization.
